Returns & Refund Policy

Our Guarantee to You

At Auto Turbo Decoder, your satisfaction is our top priority.
We stand behind the quality of every turbo decoder tool we sell — that’s why we offer a 30-Day Money-Back Guarantee on all eligible orders.

If you’re not fully satisfied with your purchase, you can request a return, replacement, or refund according to the terms below.

Return Eligibility

 

To qualify for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • You must request the return within 30 days of receiving your order.

  • Proof of purchase (order number or receipt) is required.

⚠️ Important: For security tools such as turbo decoders, we cannot accept returns once the product has been used, tampered with, or modified, as this affects product integrity.

How to Request a Return

  1. Contact our support team at 📧 support@autoturbodecoder.com with your order number, reason for return, and supporting photos if applicable.

  2. Once approved, you’ll receive the return shipping address and instructions.

  3. Ship the item back using a trackable shipping service.

  4. Once we receive and inspect the item, your refund or replacement will be processed within 3–5 business days.

Refund Processing

  • Approved refunds will be issued to your original payment method (credit card, PayPal, or cryptocurrency).

  • Refunds typically appear in your account within 5–10 business days, depending on your bank or payment provider.

  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

Defective or Incorrect Items

If you receive a product that is damaged, defective, or not as described, please contact us immediately.
We’ll arrange for a replacement or full refund, including return shipping costs.

Your satisfaction is 100% guaranteed — we take every issue seriously and aim to resolve it quickly.

Non-Returnable Items

For safety and authenticity reasons, we cannot accept returns for:

  • Used or tested turbo decoder tools

  • Custom or special-order items

  • Downloadable or digital content

  • Items returned without authorization

Cancellations

Orders may be cancelled within 24 hours of purchase, provided they have not yet shipped.
Once your order is dispatched, it can only be refunded through our standard return process.

Need Help?

If you have any issues with your order, our friendly support team is always ready to help.
📧 support@autoturbodecoder.com
🕓 Available 24/7

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